Storage Highams Park Terms and Conditions
These Terms and Conditions govern the provision of storage and related removal services by Storage Highams Park. By making a booking, using our storage facilities, or instructing us for any removal or associated services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or moving items into storage.
1. Definitions
In these Terms and Conditions, unless the context otherwise requires:
Client means the individual, partnership, company, or organisation that requests or receives services from us.
Services means any storage, removal, packing, handling, loading, unloading, or related services provided by us.
Goods means any items, property, or belongings accepted by us for storage, removal, or handling.
Contract means the agreement between the Client and Storage Highams Park for the supply of Services, incorporating these Terms and Conditions.
Premises means any storage unit, warehouse, yard, or other property occupied or operated by Storage Highams Park for the purpose of providing the Services.
2. Scope of Services
We provide storage services and associated removal and handling services to clients within the UK, including collection, transport, and delivery of goods to and from our storage premises where agreed. The precise scope of the Services will be set out in our written quotation or booking confirmation.
Any additional work or changes requested after the Contract is formed, including changes to collection or delivery addresses, access arrangements, or volume of goods, may be subject to additional charges and revised timescales.
3. Booking Process
3.1 Initial enquiry
Clients may request a quotation by providing details of the goods, collection and delivery addresses, access information, dates, and any special requirements. Quotations are based on the information supplied and may be revised if that information is inaccurate or incomplete.
3.2 Quotations
Unless stated otherwise, written quotations are invitations to treat and do not constitute a binding offer. Quotations are normally valid for a limited period from the date of issue. We reserve the right to withdraw or amend a quotation at any time before acceptance.
3.3 Acceptance and formation of contract
A binding Contract is formed when we issue a written booking confirmation specifying the agreed Services, charges, and dates, following the Client's confirmation that they wish to proceed. By confirming a booking, the Client warrants that they have authority to enter into the Contract and to arrange for the storage or removal of the goods.
3.4 Changes to bookings
Any request to change dates, addresses, access arrangements, or the nature or volume of goods must be notified to us as soon as possible. Changes are subject to availability and may incur additional fees. We are not obliged to accept changes requested at short notice and may treat substantial changes as a cancellation and new booking.
4. Access, Parking, and Site Conditions
The Client is responsible for providing accurate information regarding parking, access restrictions, loading bays, stairs, lifts, and any other relevant site conditions at collection and delivery points.
The Client must arrange any necessary permits or authorisations for parking and access, and shall be liable for any parking charges, fines, or penalties incurred where such arrangements have not been made or followed.
If access is significantly more difficult than stated at the time of quotation, we may charge additional fees to cover extra time, staff, or equipment. In extreme cases where safe access is not possible, we may refuse to proceed and treat the booking as a cancellation by the Client.
5. Client Responsibilities
The Client is responsible for:
Ensuring that all goods to be moved or stored are their property or that they have full authority to arrange their removal or storage.
Providing information that is complete and accurate regarding the nature, quantity, and condition of the goods.
Properly packing and securing goods where packing services are not included in the quotation.
Removing any personal, valuable, or perishable items that are not intended for storage or transport.
Ensuring that no prohibited or unlawful items are included in the goods as set out in these Terms.
6. Prohibited and Restricted Items
The Client must not submit for storage or removal any goods which are hazardous, illegal, explosive, corrosive, flammable, or otherwise dangerous, including but not limited to gas cylinders, firearms, ammunition, chemicals, paint, fuel, or asbestos.
Perishable goods, live animals, plants, and any items requiring special temperature or environmental control will not be accepted for storage. We also do not accept waste, rubbish, or items intended for disposal unless expressly agreed and authorised as a separate waste removal service.
If any prohibited goods are discovered, we may at our discretion: refuse to collect or store them, arrange for their removal or disposal at the Client's expense, notify relevant authorities where required, and terminate the Contract with immediate effect.
7. Waste Regulations and Environmental Compliance
Storage Highams Park operates in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal facility and do not permit the storage of items classed as waste unless there is a separate, compliant arrangement in place.
The Client must not use our premises for the accumulation of waste or abandoned items. Where a removal service includes the removal of unwanted goods, the Client confirms that such items are not hazardous and may be lawfully disposed of through normal commercial waste streams.
We reserve the right to charge reasonable fees for the clearance and lawful disposal of any items left behind, abandoned, or deemed to be waste, and to recover any associated costs, including environmental or regulatory charges. Any such clearance is carried out at our discretion and without obligation to retain or return goods.
8. Payments, Deposits, and Charges
8.1 Pricing and quotations
All charges will be clearly set out in our quotation or booking confirmation. Prices may be calculated by reference to volume, weight, time, distance, storage unit size, or a combination of these factors.
8.2 Deposits
We may require a deposit or advance payment to secure a booking or to reserve storage space. The amount and due date for any deposit will be confirmed in writing. Deposits are generally non-refundable except where otherwise stated in these Terms or required by law.
8.3 Payment terms
Unless otherwise agreed in writing, payment for removal and handling services is due in full prior to or on the day of service. Ongoing storage fees are usually payable monthly in advance. If payment is not received by the due date, we may suspend access to the storage unit or postpone scheduled services until payment is made.
8.4 Late payments and interest
If the Client fails to pay any sum due under the Contract, we may charge interest at the statutory rate on the overdue amount from the due date until payment is received in full. We may also charge reasonable administrative costs for chasing overdue payments.
9. Cancellations and Postponements
9.1 Cancellation by the Client
If the Client wishes to cancel or postpone a booked service, they must notify us as soon as reasonably practicable. The following cancellation charges may apply, unless otherwise agreed in writing:
More than a specified number of working days before the booked date: we may retain part or all of any deposit paid to cover administrative costs.
Within a short period before the booked date, or on the day of service: we may charge up to the full quoted amount to cover the time reserved, staff, and any costs incurred.
The exact cancellation periods and charges will be set out in the quotation or booking confirmation. Where no specific periods are stated, we will apply charges that are reasonable and proportionate to the notice given and our losses.
9.2 Cancellation by Storage Highams Park
We may cancel the Contract without liability if:
The Client fails to pay any deposit or advance payment when due.
We are prevented from performing the Services by circumstances beyond our reasonable control, such as severe weather, road closures, or industrial action.
We reasonably believe that the Client has provided materially inaccurate information or intends to include prohibited goods.
In such cases, we will refund any sums paid for services not provided, subject to any reasonable deductions for costs already incurred.
10. Storage Terms and Access
Where the Services include storage, the following terms apply in addition to the rest of these Terms and Conditions.
The Client is responsible for ensuring that their contact and billing details remain accurate during the storage period. We may require proof of identity before granting access to goods in storage.
Access to stored goods may be by appointment or within set opening hours, and may be subject to security procedures. We reserve the right to restrict or suspend access where payments are outstanding, where there is a suspected breach of these Terms, or where access would compromise safety or security.
Storage fees are payable whether or not the Client accesses the goods during the storage period. If storage fees remain unpaid for a specified period, we may exercise a lien over the goods and may proceed to sell or dispose of them in accordance with applicable law, after giving reasonable notice.
11. Liability and Limitations
11.1 Our responsibility for loss or damage
We will exercise reasonable care and skill in providing the Services. However, our liability for loss of or damage to goods is subject to the limitations set out in this clause.
We are not liable for loss or damage arising from:
Normal wear and tear, gradual deterioration, or inherent defects in the goods.
Items that are fragile, inadequately packed by the Client, or unsuitable for transport or storage.
Acts or omissions of the Client or third parties not acting on our instructions.
Events beyond our reasonable control, including but not limited to weather conditions, theft, or third-party acts, where we have taken reasonable security measures.
11.2 Limitation of liability
To the maximum extent permitted by law, our liability for any claim arising under or in connection with the Contract, whether in contract, tort, or otherwise, shall be limited to a reasonably pre-agreed or customary amount, which may be specified in the quotation or booking confirmation, or failing that, to a sum proportionate to the fees paid for the relevant Services.
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited by law.
11.3 Indirect loss
We are not liable for indirect or consequential loss, including but not limited to loss of profit, loss of business, or loss of opportunity, arising from or in connection with the Services, even if we were advised of the possibility of such loss.
12. Insurance
The Client is strongly advised to arrange suitable insurance cover for their goods while in transit or storage. Unless expressly stated otherwise in writing, any insurance is the responsibility of the Client and is not included in our standard charges. Our charges do not include comprehensive cover for all potential risks.
13. Privacy and Data Protection
We collect and process personal information for the purposes of providing the Services, managing bookings, handling payments, and maintaining security at our premises. Personal data is handled in accordance with applicable UK data protection laws. We will not sell personal data to third parties and will only share it where necessary for the performance of the Contract or where required by law.
14. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible so that we can seek to resolve the issue promptly. We may request supporting information or evidence to investigate the matter properly.
We will aim to respond to complaints within a reasonable timescale and to reach a fair and practical resolution. If a dispute cannot be resolved directly, either party may seek recourse through the courts or, where appropriate, agreed alternative dispute resolution procedures.
15. Variations to Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless changes are required by law or regulation. Any variations to these Terms specific to a particular booking must be agreed in writing and will not affect the remainder of the Terms.
16. Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except where mandatory law provides otherwise.
By placing a booking or using our storage or removal services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
